Suggested Improvements

The old video view was cropped and more portrait-like. It was easier to see myself and it was easier for my patient to see me. Now the view is very wide like the Zoom view. This is a psychotherapy consult, I don't need to see so much of my patient's room and they don't need to see mine. Can you create an option of a cropped video view for myself and the patient??

See above. The app refresh is not a plus so far, at all, with many downsides.

I would like HD back again. Everything worked perfectly for me before this recent overhaul. I have fast internet, a great camera, and rarely had dropped calls. Now the quality of my video is significantly reduced on all calls even though just yesterday and in the previous days all was well and high definition. This is a serious reduction in quality.

I am reaching out to voice concern about the photograph that is taken of clients when they check into the waiting room. They are unaware it is being taken, which is inherently problematic. Today a client checked in right after she'd just showered and was not yet dressed for the session. Upon checking in, she immediately sent me an IM via Doxy to tell me she'd be ready in just a minute (she needed to get dressed!) and would let me know when to start the call, and by doing so she saw in the message box the photo/avatar that was taken of her in just her bath towel, which she voiced her discomfort with. I'm writing to advocate for her and to request that Doxy changes their standard practice either by 1) no longer taking a photo of a client upon check in, or 2) giving the client an alert prior to taking any photo and asking for consent prior to the photo being taken. Thank you for your consideration to this important and sensitive matter.

Getting balloons while doing therapy - I don't know what's triggering it and don't see a way to make it stop - have had it happen multiple times where we're discussing a serious topic and then balloons appear all over the screen

I would like to have a clock or timer that could display to the patient and myself during the session since they will often wait until the end of the session to get to what's really on their mind.