Increase the quality and reliability of the doxy.me video-calling experience
research & development
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Dylan Turner
Hi and thank you for the feedback. I am leading a project here at doxy.me to revamp our in-call experience which will result in a higher quality and more reliable experience. If you are interested in trying the beta version of this experience, let me know and I will give you access.
Canny AI
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Trying to fix the quality of the connection so voice matches body
Janice Moranz
I would like to suggest improving connection on Doxy as almost all of my sessions have been voice not matching body-- this has happened in different locations at different internet speeds-- from office to home. I've had to resort to using other means and may have to switch to Simplepractice. Thanks!
John Swinnie
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Standard Video definition for Free Version Please....
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Maura Clark
I really think you should offer the free version with standard definition video quality. Even Zoom's free version has better quality video.
John Swinnie
Janice Moranz- Audio/Video Lag is something that we are trying to improve our detection on. We do have a troubleshooting option that I would recommend trying next time you run into it. So far, our findings are that the lag is most prevalent in devices that are weaker or have a lot of their RAM/GPU usage being consumed.
We have seen that troubleshooting will help restore things back in sync but if it is RAM/GPU related, it would only be a matter of time before the device cannot process the video and audio in sync again. If you're able to confirm the devices that are being used, that would help us understand more about what is going on for sure.
Dan from doxy.me
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calls drop
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Barbara Roberts
Make DOXY appointments less frustrating with call drops, poor quality sound, video, etc!
John Swinnie
Barbara Roberts, Could you reach out to our support team (support@doxy.me) with a time and date of a call or two that dropped? They can help figure out what is going on to cause these issues. If there is something on our side that can be done, they will engage the teams as necessary.
John Swinnie
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Better videoconferencing
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Evelyn Alicea-Samaniego
Increase the quality of your video calling experience
Cullen Kavanagh
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Reception
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Katherine Rappaport
Reception was great on Zoom and not not very good at all. Can you improve on this?
Dylan Turner
Hi and thank you for the feedback. I am leading a project here at doxy.me to revamp our in-call experience which will result in a higher quality and more reliable experience. If you are interested in trying the beta version of this experience, let me know and I will give you access.
Dylan Turner
Vincent Pignatiello: Hi Vincent, okay great I will add you to the list! Be looking for an announcement when it's been activated for your account in the next week or two.
Dylan Turner
Vincent Pignatiello: Actually, I'm sorry, I do not have all the Professional features built in the new version just yet. But I will put you down on the list when we have those built so you can have the upgraded video experience and you're professional features.
Dylan Turner
research & development