The system promises to keep me logged in to my personal computer/s. It does not appear to work.
generally available
Log In
Canny AI
Merged in a post:
Log in
L
Lucy Bloedon
Please bring back staying logged in.
Canny AI
Merged in a post:
"Remember me on this device"
M
Mark Schaefer
I have to log in with my email and password repeatedly. Why? This has not been an issue in the pass. Please allow my Doxy credentials to be remembered on my devices.
Canny AI
Merged in a post:
I used to be able to just open the Doxy site directly to my waiting room. Now, each time I open doxy I have to sign in with password. Please return that feature. Also, the "support chat" function isn't working. ty
b
bernadette golden
Canny AI
Merged in a post:
Remember me on my computer
M
Mark Schaefer
Before the upgrade, Doxy would take me to the dashboard as soon as I opened up the program. Now, I have to log in every time. Google saves my log in credentials, but it's an extra step that I prefer to not have. Please add this feature.
John Swinnie
generally available
Closing post due to no response. Please reach out to support@doxy.me if this is still an issue.
John Swinnie
Margaret Sutton - I would recommend reaching out to our support team by emailing support@doxy.me or clicking the help button on your doxy.me dashboard on this one. We (by design) should be keeping you logged in, but if something is clearing your cache or you are clicking the logout button, you will be presented with the login option again. If you can walk them through what is going on (maybe even do a screen share), we should be able to help identify the problem for us!