need to send files to clients when having group calls
under review
S
Shane Boosey
Since the change, I still cannot give clients their receipt or hand them forms in group calls without everyone ending their call expect one person. This is a change and does not work for my practice since I often do group calls and need to hand forms to different people within the group call. The way it is now I have to have clients sign out and then sign back in. This interferes with clinical care. Can you return to the old way of doing it please?
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Product Team
under review
Product Team
Hello Shane,
Since file transfer in group calls is a game-changer for you, we will moving you back to the old doxy.me platform tomorrow until we enable this functionality in the new version. This way, you can continue your sessions without disruption while we work on restoring this feature.
Thank you for your patience and for sharing your feedback—it truly helps us prioritize what matters most to our users. Please let us know if there’s anything else we can do to support you!
Product Team
Hello Shane,
I completely understand how frustrating it must be to lose the ability to send files during a group call, especially since it worked before the platform update. I truly appreciate you bringing this to our attention.
To help us understand how important this feature is for your workflow, how often do you use file transfer in group calls? Would having this functionality back be a game-changer for your sessions?
Your feedback is incredibly valuable, and based on your response, we’ll work towards finding a solution that best supports your needs. Looking forward to hearing your thoughts!